"The Way Forward"

Effective Interpersonal Communications

The importance of effective interpersonal communications should never be underestimated. All Managers / Supervisors must be able to communicate consistently and effectively with their teams. Efficient and effective teams are communicated to well, and this manifests itself in better team performance. All people with managerial / supervisory responsibility for a team of people will benefit from attending this training course

1. COURSE OBJECTIVES

By the end of this course trainees will be able to:

• Identify and explain a wide range of communication methods
• Select and use communication methods that are suitable, given the nature of information and the requirements of the audience

2. CONTENT

• The essence of effective communications
• Best practice methods
• Standards and rules
• A best practice guide
• Start of shift meetings / daily briefings
• Case study
• Q & A

3. TARGET GROUP

• All employees with responsibility for managing and developing others

4. ENTRY REQUIREMENTS / PRE-REQUISITE COURSES

• There are no pre-requisites for this course

5. DURATION & TIMES

• 4 hours
• By prior arrangement

6. ADDITIONAL INFORMATION

• Assessment is by
  • Pre and post testing (if requested)
  • A case study
  • Individual feedback (if requested)