"The Way Forward"

Handling & Resolving Grievances

Addressing and resolving employee grievances / complaints is a vital element of the managerial / supervisory function. Where such issues remain unresolved, this causes severe morale / motivational issues. Therefore, it is imperative that they are speedily addressed and where possible, resolved at the lowest level. This course will help to enable attendees to identify, address and resolve grievances / complaints both from an informal and formal perspective. All people with managerial / supervisory responsibility for other people will benefit from attending this course

1. COURSE OBJECTIVES

By the end of this course trainees will be able to:

• Manage informal grievances / complaints
• Manage formal grievances / complaints in accordance with company procedures and current employment law

2. CONTENT

• What is a grievance
• Why have a grievance procedure
• Grievance procedures in operation
• Roles and responsibilities
• The hearing
• Case study
• Q & A
  

3. TARGET GROUP

• All employees with responsibility for managing and developing others

4. ENTRY REQUIREMENTS / PRE-REQUISITE COURSES

• There are no pre-requisites for this course

5. DURATION & TIMES

• 4 hours
• By prior arrangement

6. ADDITIONAL INFORMATION

• Assessment is by
  • Pre and post testing (if requested)
  • A case study
  • Individual feedback (if requested)